Customer Service - Healthy Beast
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Our Philosophy

We at Healthy Beast take responsibility for our actions. We strive to be eco-friendly to minimise the impact we have on our environment and we pride ourselves in our honest and caring service.

We promise to:

Label all our products honestly. We will list the ingredients that are contained in our products. This is not a legal requirement for animal products but we think it is important that you know what you are buying (without giving away our special recipes of course!).

Source our raw materials from ethical suppliers and wherever possible use fairtrade and organic. We also ensure that all our essential oils, herbs and vegetable oils are purchased from sustainable sources.

Use 100% pure and natural, therapeutic grade essential oils.

Base our products on natural plant ingredients. None of our products contain sodium laurel sulphates, parabens, artificial colours, aromas or petroleum based materials.

Minimise packaging and use biodegradable or recyclable materials wherever available.

Customer Service

If you have any queries or need help or advice, please contact us.

Alternatively, many questions regarding our service, order delivery, returns and terms should be answered in the self-help sections below:

Shipping and delivery

We hope you will be happy with our service and you will re-order from us and tell your friends about our fabulous natural products!

All orders are processed within 24 hours of receipt and dispatched at the earliest opportunity. This is normally within 24 hours of receipt of your order. Orders placed on a Saturday or Sunday will be dispatched on the Monday. All deliveries are dispatched from Monday to Friday.

All orders are dispatched by First Class mail (surface mail within the UK and air mail outside the UK). Requests for special deliveries will be considered but we are not obligated to dispatch by any other methods than First Class Mail. Dispatch by courier or private mail company can be arranged at the customers expense and this extra cost will be added to the order price.

Ordering

1) When purchasing products through our website or by telephone you agree to accept and abide by the terms and conditions of use laid out in the Returns and the Privacy section.

2) Payments via credit/debit card are the only payment methods accepted on our website.

3) This website operates on a secure server in an encrypted environment. The servers are electronically and physically secure.

4) Processing of your credit/debit cards takes place in the UK and all payment is charged in Pounds Sterling. Exchange rates are calculated and charged to your credit/debit card in your local billing currency by your credit/debit card company and we have no control over this procedure.

5) By ordering one of our products you are entering into an irrevocable contract to purchase the selected product/s from us. We will make all reasonable efforts to comply with any special requests but such requests are not part of any purchase agreement.

6) All orders are processed within 24 hours of receipt and dispatched at the earliest opportunity. This is normally within 24 hours of receipt of your order. Orders placed on a Saturday or Sunday will be dispatched on the Monday. All deliveries are dispatched from Monday to Friday.

7) All orders are dispatched by First Class mail (surface mail within the UK and air mail outside the UK). Requests for special deliveries will be considered but we are not obligated to dispatch by any other methods than First Class Mail. Dispatch by courier or private mail company can be arranged at the customers expense and this extra cost will be added to the order price.

Returns

1) Should you have any reason to return any of our products, please contact us immediately for either a replacement or a refund.

2) All our products should reach you in perfect condition. If this is not the case then you may return the product to us and we will immediately issue a replacement.

3) Our products have an excellent record of success in assisting with the conditions for which they are recommended. However if you feel that the results are not satisfactory then please return the product to us, stating when purchased and we will give you the option of a refund of the purchase price or replace the product.

4) Refunds can only be made once the original goods have been returned to us at Healthy Beast.

Privacy

This privacy policy sets out how HEALTHY BEAST uses and protects any information that you give HEALTHY BEAST when you use this website. HEALTHY BEAST is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. HEALTHY BEAST may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:
Name
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Horsehay Farm, Duns Tew Road, Middle Barton, Oxfordshire, OX7 7DQ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.